FREQUENTLY ASKED QUESTIONS
There are a number of questions customers have when coming to a tailor for the first time. We hope these questions and answers ensure you have an exceptional experience with us. If you have further questions, please give us a ring!
You’ll need to bring the shoes and the undergarments that you’ll be planning to wear with the gown.
To be on the safe side, always wash/dry clean your garments prior to any alterations. This will ensure the long-term fit and avoid any shrinking concerns (no pun intended).
All alterations take place at the shop you bring your garments to. We do not outsource any of our work. This guarantees that your work is done to your specification and allows us to contact you directly for any questions or preferences.
As a rule of thumb, allow for at least 1 week for your alterations. Complexity of the work is the major factor in determining turnaround time. Typically alterations are completed under a week, however bridal gowns and garments that require significant alterations may require longer periods.
Typically zippers are replaced, rather than repaired. Bring in the new zipper and we’ll be happy to replace the old one for you.